Customer email notification
Focus layer on external guest messaging distinct from staff-only alerts sharing templates variables branding.
Adding the App
- Install SMTP or equivalent deliverability backbone.
- Apps → App Store → Customer email notification enable.
- Map From reply-to legal footer variables.
- Preview mobile desktop dark mode sanity.
Rendering oddities Apps troubleshooting embed assets HTTPS.
App-specific requirement
Capture lawful basis marketing vs transactional classifications store evidence.
Usage
Booking confirmation with ICS attach optional
What it is for: Calendar friction drop.
Prerequisites: ICS feature enabled companion calendar App.
Reschedule apology proactive credit note
What it is for: Trust rebuilding.
Prerequisites: Compensation policy scripted.
Receipt after payment success
What it is for: Accounting peace.
Prerequisites: Payment processor events reliable.
Reminder sequencing T-7 T-1 T-2h
What it is for: Behaviour nudge optimisation.
**Prerequisites:**Timezone clarity traveller crossing zones.
Localised language templating
What it is for: Multilingual markets.
Prerequisites: Translator workflow content parity.
Removing the App
- Installed apps disconnect customer outbound email strand.
After you disconnect
customers stop branded emails fallback may still be bare system messages clarify expectations publicly.
Data handling
Historical send logs metadata persist retention horizons support legal.
SMTP overlap
Removing this App alone keeps SMTP usable other mail modules unaffected.