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Apps troubleshooting

Use this page when an App stuck on Pending loops sign-in screens or suddenly stops syncing.

Before you troubleshoot​

  1. Confirm you are in the correct Timelish workspace.
  2. Try the same steps in another browser or a private/incognito window.
  3. Pause browser extensions that block cookies pop-ups or third-party scripts temporarily.

Sign-in windows close or stay blank​

Symptoms: Partner sign-in never finishes or flashes away.

Things to try:

  • Allow pop-ups for your Timelish admin domain.
  • Disable strict tracking protection for the sign-in moment.
  • Retry on a different browser or device.

If it still fails capture a short screen recording and contact support with the App name and approximate time.

Endless Pending or Disconnected​

Symptoms: The App card never shows success or flips back to error after a day.

Things to try:

  • Open Installed apps choose Reconnect and complete every screen.
  • Check email for security alerts from Google Microsoft Stripe PayPal Zoom or your mail host.
  • If your IT team controls access ask them to approve Timelish as a third-party app where required.

Permissions or scope errors​

Symptoms: The vendor says Timelish lacks access to calendar mail payments or meetings.

Things to try:

  • Use Reconnect and accept all requested permissions for that App.
  • If you previously denied access revoke the old connection at the vendor uninstall the App in Timelish then add it again cleanly.

Credentials for SMTP or CalDAV reject​

Symptoms: Test send fails or calendars stay empty.

Things to try:

  • Re-copy host port username and password from your provider help article.
  • Toggle between recommended ports and encryption modes TLS versus SSL as your host documents.
  • Confirm the account allows sign-in from automation not only webmail.

Payments App shows live but checkout still fails​

Things to try:

  • Stripe Square PayPal each have their own dashboard for account status compliance and webhooks follow their alerts first.
  • Confirm the App is chosen under Default apps or Appointment settings where checkout expects a processor.
  • Run a small test payment before announcing go-live.

Still stuck​

Contact Timelish support through the channel your plan provides. Include App name workspace region rough timestamp and what you already tried from this page so support can reply faster.