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Apps troubleshooting

Use this guide when an App shows Pending, sign-in loops, or suddenly stops working.

Before you start​

  1. Make sure you opened the right Timelish workspace.
  2. Try another browser or a private (incognito) window.
  3. Temporarily turn off extensions that block cookies or pop-ups.

Sign-in window closes or stays blank​

What you might see: Sign-in never finishes, or the window flashes and closes.

Try this:

  • Allow pop-ups for your Timelish admin site.
  • Try again with strict tracking protection relaxed just for that step.
  • Use another browser or device.

If it still fails, record a short screen video and contact support. Say which App you used and roughly what time you tried.

Stuck on Pending or Disconnected​

What you might see: The App never connects, or it worked before and now shows an error.

Try this:

  • Open Apps, then Installed apps. Open the App and use Reconnect. Complete every screen.
  • Check email for security messages from Google, Microsoft, Stripe, PayPal, Zoom, or your email host.
  • If your company manages access to outside apps, ask IT to allow Timelish.

Permission or access errors​

What you might see: The other service says Timelish cannot access calendar, mail, payments, or meetings.

Try this:

  • Use Reconnect and accept all permissions the App asks for.
  • If you denied access earlier, remove the old connection at that service if needed. Then remove the App in Timelish and add it again from Store.

SMTP or calendar server sign-in fails​

What you might see: A test email does not send, or a calendar stays empty.

Try this:

  • Copy host, port, username, and password again from your provider’s help article.
  • Try the encryption option they recommend (often labelled TLS or SSL).
  • Confirm the mailbox allows sign-in from apps, not only normal web login.

Payments look connected but checkout still fails​

Try this:

  • Open Stripe, Square, or PayPal in their own dashboards and fix any alerts (identity checks, compliance, limits).
  • In Timelish, check Default apps and booking or payment settings so the processor you expect is selected.
  • Run a small test payment before you invite clients to pay.

Still stuck​

Contact Timelish support using the channel your plan includes. Share the App name, your workspace, when it failed, and what you tried from this page.