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Text message auto reply

Keeps conversational SMS humane after hours acknowledges receipt routes urgent keywords optional integration handoff ticketing.

Adding the App​

  1. Ensure inbound-capable SMS number leased configured at carrier Twilio analogue.
  2. Apps → App Store → Text message auto reply wire inbound webhook handshake.
  3. Script templates variable slots tone guard hallucination disclaimers automation transparency.
  4. Test keyword matrix HELP STOP mandatory.

Webhook 5xx Apps troubleshooting signature validation clock.

App-specific requirement​

Disclose bot nature jurisdiction mandatory some regions outlaw deceptive chatbots undisclosed.

Usage​

After-hours acknowledgement promise human morning​

What it is for: Expectation soothe.

What it is for: Self-service capture idle window.

Emergency escalate keyword 911 clinician triage pseudo example​

What it is for: Safety valve never replace true emergency dispatch clarity.

Multilingual branching detect carrier charset limitations cautious​

What it is for: Diverse neighbourhoods.

Rate-limit repeat texter nuisance loop guard​

What it is for: Cost abuse prevention sentiment harm reduction.

(Prerequisites: stable inbound webhook capacity knowledge base FAQs maintained staff override path.)

Removing the App​

  1. Apps inbound route revert manual or uninstall module.

After you disconnect​

silence inbound may confuse customers advertise change voicemail fallback.

Data handling​

message bodies possibly retention classify HIPAA caution.